SlotsGallery Terms and Conditions

Welcome to SlotsGallery Online Casino. These Terms and Conditions govern your access to and use of our platform, including all games, bonuses, promotions, and services we provide. By registering an account or using our website at slotsgallery.com, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety. We reserve the right to update these Terms and Conditions at any time, and continued use of our services following any such update constitutes your acceptance of the revised terms.

1. About Us and Licensing

At Slots Gallery, we operate under the ownership of Metlait SRL, a company registered under the laws of Costa Rica, registration number 3-102-911867, with a registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. Our platform holds Licence No. 0000064 issued by the Tobique Gaming Commission, which authorises us to offer online gaming services to eligible players worldwide. For alternative dispute resolution, we use EGIS, reachable at disputes@egis-adr.com. We are committed to operating a fair, transparent, and responsible gaming environment at SlotsGallery Online Casino.

2. Eligibility and Account Registration

Here at SlotsGallery, we require all players to meet the following eligibility criteria before registering an account:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of any restricted country listed in our full terms (see Section 3 below).
• You must not already hold an active account with us — we permit only one account per person, household, IP address, or device.
• You must provide accurate, truthful, and current registration information at all times.
• You must not be acting on behalf of any third party when using our services.

We reserve the right to verify your identity at any time. Failure to complete our verification process or provision of false information may result in suspension or permanent closure of your account without prior notice.

3. Restricted Jurisdictions

Our SlotsGallery Online Casino services are not available to residents of certain countries. We do not accept registrations from players located in, or ordinarily resident in, jurisdictions including but not limited to: the United States, the United Kingdom, France, Germany, Spain, the Netherlands, Australia (note: AUD is accepted from other eligible regions), Bulgaria, China, Brazil, Russian Federation, Ukraine, and many others. A full and current restricted countries list is available within our official Terms and Conditions as published on-site. We strongly encourage you to review this list before registering. Additionally, players from Sweden and Finland are excluded from all bonuses, promotions, VIP benefits, and loyalty programmes, although they are not blocked from accessing our platform.

4. Deposits, Withdrawals, and Payment Terms

4.1 Deposits

At SlotsGallery, we accept a wide range of payment methods including Visa, Mastercard, Maestro, Bank Transfer, Neteller, Skrill, ecoPayz, CoinsPaid, MiFinity, MuchBetter, Neosurf, Flexepin, Jeton/Jetonbank, and Paysafe. Our minimum deposit is €20 or the equivalent in your chosen currency. We accept deposits in EUR, USD, AUD, CAD, NOK, NZD, ZAR, INR, and multiple cryptocurrencies including BTC, ETH, LTC, DOGE, USDT, XRP, BNB, ADA, and TRX.

4.2 Withdrawals

Our SlotsGallery withdrawal process requires that your phone number be verified before any withdrawal request can be submitted. We process all withdrawal requests within 48 hours. Depending on your chosen payment method, final settlement may take up to 5 business days. Bank transfers are generally completed within 3 banking days. Our standard withdrawal limits are as follows:

• Daily: up to €5,000 / $5,000 / A$7,500 / NZ$7,500 / 50,000 NOK / 50,000 INR
• Weekly: up to €10,000
• Monthly: up to €20,000
• Progressive jackpot wins are paid in full without standard withdrawal limits applying.
• VIP players may be eligible for higher limits at our discretion.

Our minimum withdrawal amounts vary by currency and method. For example, the minimum is EUR 50, USD 50, CAD 75, AUD 75, and NZD 75. Cryptocurrency minimums are also defined per asset. We reserve the right to carry out additional verification checks before approving withdrawal requests.

5. Bonuses, Promotions, and Wagering Requirements

We at SlotsGallery offer a generous welcome package of up to €6,500 plus 225 Free Spins, distributed across your first three deposits. Our bonus structure is as follows:

• 1st Deposit Bonus: 100% up to €777 + 100 Free Spins (code: SLOTS; min deposit €20)
• High Roller Bonus: 125% up to €5,000 + 100 Free Spins (code: SLOTS; min deposit €250, available if first deposit exceeds €777)
• 2nd Deposit Bonus: 75% up to €1,000 + 75 Free Spins (code: SG75; min deposit €20)
• 3rd Deposit Bonus: 50% up to €500 + 50 Free Spins (code: SG50; min deposit €20)

All Slots Gallery bonus codes and welcome offers are subject to a 40x wagering requirement applied to the combined deposit bonus amount plus free spin winnings. Bonus funds are valid for 5 days from the date of issue. While wagering is active, the maximum permitted bet is €5 per spin or round, and the maximum conversion from bonus to withdrawable funds is capped at 10x the bonus amount.

In addition to our welcome package, at SlotsGallery we provide ongoing promotions including a Monday Free Spins bonus (code: MONDY), a Wednesday Free Spins offer (code: SPINS), a regular daily cashback of up to 12.5%, a Crypto Bonus (code: CRYPT), and various exclusive VIP promotions. All SlotGallery promo codes and slots gallery bonus codes are subject to individual terms as displayed on the promotions page. We reserve the right to modify, suspend, or discontinue any promotion at any time without prior notice.

6. VIP Programme and Loyalty Rewards

Our SlotsGallery VIP programme consists of five tiers: Quartz, Amethyst, Sapphire, Ruby, and Obsidian. As you progress through our ranks, we unlock increasingly valuable benefits including:

• A personal VIP account manager dedicated to your needs
• Exclusive bonuses and customised promotional offers
• Flexible and negotiable deposit and withdrawal limits
• 24/7 priority customer support
• Access to exclusive games and offline VIP events
• Daily cashback ranging from 5% (Amethyst) to 13% (Obsidian)

We also operate a Complimentary Points loyalty system with 25 levels. Players earn 1 CP for every €10 wagered on slots and 1 CP for every €100 wagered on live casino games. Free spin rewards scale from 5 FS at Level 2 up to 300 FS at Level 25. As noted above, players from Sweden and Finland are not eligible to participate in our loyalty or VIP programmes.

7. Games and Responsible Gaming

Here at SlotsGallery, we host games from approximately 120 leading software providers including BGaming, NetEnt, Play'n GO, Pragmatic Play, Nolimit City, Yggdrasil, Quickspin, PG Soft, Relax Gaming, and many more. Our game library includes slots, live casino, table games, video poker, instant games, and progressive jackpots. Live dealer games are powered by Vivo Gaming and LuckyStreak. Our platform is available on desktop and mobile (responsive browser), and a dedicated app is available for download.

We are committed to promoting responsible gambling. If you feel that your gambling is becoming problematic, we encourage you to use our self-exclusion, deposit limits, session limits, and reality-check tools available in your account settings. You may also contact our support team at support@slotsgallery.com or via our 24/7 live chat for assistance.

8. Account Closure and Termination

You may close your account at any time by contacting us directly. We reserve the right to suspend or permanently terminate any account if we determine that these Terms and Conditions have been violated, fraudulent activity is suspected, or verification requirements have not been met. Any remaining real-money balance at the time of legitimate closure will be returned to you subject to our standard withdrawal procedures. Bonus funds and associated winnings may be forfeited upon closure in cases of suspected abuse.

9. Governing Law and Disputes

Our SlotsGallery Online Casino Terms and Conditions are governed by the applicable laws of Costa Rica, under which Metlait SRL is incorporated. In the event of a dispute that cannot be resolved through our internal customer support process, we invite you to contact our ADR provider, EGIS, at disputes@egis-adr.com. We are committed to resolving all player disputes fairly and in a timely manner in accordance with the standards required by the Tobique Gaming Commission.

10. Contact Us

If you have any questions about these terms, our services, or any aspect of your experience at Slots Gallery, our support team is available 24/7 via live chat on our website or by email at support@slotsgallery.com. We are here to help and aim to respond to all enquiries promptly.